The staff were wonderful! Helpful, patient, and pleasant. My new favorite printer store and place to mail packages. Love the late hours. I can ship my small business packages after my regular work hours, when the post office is closed.
You can buy shipping boxes at U-Haul for just 1/3 or less of the price they charge here. Staff is not particularly helpful.
I was just there about 45 minutes ago to ship a small 2lb 3oz box to TN. Said it would be over $31 via UPS, or $19.50 something through USPS. I balked and took it to the post office myself who charged $10.05 for 2 day priority with tracking and insurance. I get charging a small markup I guess for your troubles but a 95% increase is ridiculous. Not to mention the liability waivers you make people sign for sending via USPS. Definitely lost my confidence as a business.
Customer service here is horrible. They do not offer you all the service that they provide to send off a package. If you want a package to get there on a certain day they will choose the guarantee option only. They will not quote you the ground shipping at all because Jessica the manager states that GUARANTEE and wanting the package on a certain day is the same thing. Be aware do not go here. They will rip you off. Please don't park in front of the building they will not service you because they will get a ticket and you will to from colonial heights police department.(lol how will they get ticketed). If you are in line they will harass you if any car pulls up near their building. Please don't use this location.
1 employee workin with 6 customers so overwhelmed i felt bad just trying to ask her a question,plus so over priced there should be no problem affording at least 1 more employee to help with customer flow,......smh
The Ups Store is a US Finance company based in Colonial Heights, Virginia. The Ups Store is located at 1050 Temple Ave, Colonial Heights, VA 23834, USA.
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