I have visited this location 4 times in a month, only receiving 2 haircuts. I hate to do this because when I did get a haircut it was good.
I get my hair cut here every time I need to. It's the best service I've ever received and they always make sure you are 100% pleased with your cut.
The third time I went back in and my initial wait time was 20 minutes. After about 20 minutes of wait time there was a person who was not there but still on the list, after asking if they were here the staff never removed them from list. One of the stylists left for 20 minutes, came back and so did the guest who wasn’t initially there when his name was called. So I then got skipped because the person showed back up. I left at about 40 minutes.
I have never received a bad cut from this shop and have only gotten the same stylist maybe 3 times in 2 years. I consider myself (as do those in my home) to be very picky and out spoken when it comes to my hair cuts. I moved to the area just over 3 years ago and it took the first year and a half to finally find a shop that gives you what YOU want and not what the stylist thinks would look good. The staff is extremely friendly and courteous. I tip based on the service I receive regardless of the business and I have never left here without leaving a tip.
Fourth visit I was in a little of a rush, one person ahead of me, and three stylists. One stylist finished up and I was next. At this point, one of the stylists just left and said she was going to be right back. This is in the middle of the afternoon. I then got bumped from a 10 minute wait time to a thirty minute wait time.
The first visit, the haircut was very good.
The second visit was to fix my hair after the barber on Fort Lee butchered it. Kayla fixed it for free which was awesome.
As a regular, I've never received bad service from staff. I enjoy coming here whenever I need a haircut and I enjoy the fact that I rarely spend longer than 30 minutes total time from walk-in to completion. No complaints here, well done!
This location seems to struggle with emptying the wait list before taking a break. That is why they received 2 stars.
I used to love this place but they changed stylists and management and it sucks now. I'll never go back. I'm also going to complain to the district manager. They wouldn't even honor their own coupon. They were rude, the manager sent a teenager to me instead of coming over and explaining to me. She was too busy to bother with a customer. My boys will never come back to this place for their trims.
Sport Clips Haircuts Of Colonial Heights is a US Hair Care Studio based in Colonial Heights, Virginia. Sport Clips Haircuts Of Colonial Heights is located at 1907 Southpark Blvd, Colonial Heights, VA 23834, USA.
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