It's ok if your going through the line. Evening is super busy, but I've found when I go in at 9 or 10 am, the lady at the reception desk has an, i-don't-feel-like-dealing-with-you, attitude. Very unprofessional. I think her name was Gilit? She couldn't seem to figure out why my card wasn't working and kept making me try the atm. after I told her that any atm I try, it says card unreadable. I used it in a drive thru and it wouldn't read. She said it's cause of the chip and it's not supposed to be swiped. I've had no problem with swiping it until last week, as some places do not have a chip reader yet. But anything I told her, I was wrong. The 1-877 # I called told me it was unregistered. Ms Gilit responded, "nope. I see active but I'll just get you a new card". This was also a brand new card not even a month old. She was super friendly when I left though.
Love Navy Federal as a whole. This branch has good people, but its so small and limited services including how much money you can withdrawal through a teller!!!!!!!!!! Otherwise, love the bank!
This has to be the worse bank I have ever delt with. Once my car loan with them is paid off with them I will definitely be finding another bank.
Why do you only have one stinking ATM? WHY DOES THAT ONE ATM NOT ACCEPT DEPOSITS HALF THE TIME!?
I have always had great customer service and they always take the time to answer my questions.
Navy Federal Credit Union is a US Bank based in Colonial Heights, Virginia. Navy Federal Credit Union is located at 1080 Temple Ave, Colonial Heights, VA 23834, USA.
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