I went for a state inspection and dropped off the car. After getting gas and sitting down in the middle of lunch 2 miles up the street I received the call that the vehicle was ready, I was like wow! Not only did I get fast service but the staff was exceptionally friendly and professional. I have used them for my other vehicles because of this very reason. They will continue to get my business.
Brought my car in and another woman was working. She took my keys and said they would give me a call when my car was ready. She calls later and says that their computer got a code that said their was some communication error and that I needed to take it to a Hyundai dealer to have it properly diagnosed. She then told me that they replaced my bulbs (WITHOUT checking with me) and charged me for labor and parts in addition to the diagnostic fee and inspection fee. I explained to her what the previous woman said to me and she said no that the woman did not say that and that there is always a charge. I said I would come in to speak with her in person.
I brought my co worker as a witness and support because I very upset but tried very hard to be polite and respectful. I asked her (in person) about the charge again and told her I didn’t understand being that not only did the previous woman made the statement that I would not be charged but why am I being charged for a service her computer could not perform. She very rudely insisted that the woman did not tell me that and that she was the owner so it didn’t matter what that other woman said. She said that “I knew what I was paying for” and I said I didn’t because if you can’t even give me a usable code and I have to take it somewhere else to pay to have it diagnosed what was the point? She became extremely rude and dismissive and I asked why she was being so rude to me and she said it was because she had already told me that I needed to pay the full amount. I then asked her did her company make it a standard practice to perform work on a car without consent to which she asked if I wanted the bulbs out and I said yes. She told her mechanic to take them out and my co worker asked about the other bulbs. Again, rudely she stated they were in the trash. I asked which bulbs on the car were they and she said “you can look at your receipt.” Mind you she had not given me a receipt. My co worker asked if the bulbs could be retrieved and in nasty tone she pointed at me and said “he can fish them out if he wants em, but my mechanic has work to do.” I am very happy my co worker was there because it helped me remain calm. I decided not to engage with this woman anymore because I had plenty of things to say and none of them were nice. Moral of the story DO NOT USE THIS PLACE! Not only do they have shady business practices but this woman who claims to be the owner is a venomous and disrespectful woman without an ounce customer service skill.
So I rarely have awful enough experiences at places that would compel me to write bad reviews but I have been seething over my experience at Harris Auto Repair. I took my car in for a diagnostic and inspection on the 30th and after waiting all day (about 9am-3pm) my car was not looked at. The woman I spoke with was very kind and apologized but their mechanic with the proper computer did not show up. I was upset because they didn’t call about this but she was apologetic. She told me not to worry about paying and to bring my car in the next day. I thanked her and her know I’ll bring it in Wednesday (the 1st) instead.
One of the worst experience I have ever had. I never write reviews but I read them often and I really hope someone reads this and is spared the awful treatment I received Wednesday, November 1, 2017. I took my car in for a diagnostic and inspection on the 30th and after waiting all day (about 9am-3pm) my car was not looked at. The woman I spoke with was very kind and apologized but their mechanic with the proper computer did not show up. I was upset because they didn’t call about this but she was apologetic. She told me not to worry about paying and to bring my car in the next day. I thanked her and her know I’ll bring it in Wednesday (the 1st) instead.
Again, I am not an unreasonable person but what transpired has me beyond upset and so I’ve been shouting it from the rooftops so people know to avoid this place.
Brought my car in and another woman was working. She took my keys and said they would give me a call when my car was ready. She calls later and says that their computer got a code that said their was some communication error and that I needed to take it to a Hyundai dealer to have it properly diagnosed. She then told me that they replaced my bulbs (WITHOUT checking with me) and charged me for labor and parts in addition to the diagnostic fee and inspection fee. I explained to her what the previous woman said to me and she said no that the woman did not say that and that there is always a charge. I said I would come in to speak with her in person.
Small but efficient. Very short wait even with one vehicle in front of me. Very personable customer service. I will return for my oil change and annual inspection here from now on.
I brought my co worker as a witness and support because I very upset but tried very hard to be polite and respectful. I asked her (in person) about the charge again and told her I didn’t understand being that not only did the previous woman made the statement that I would not be charged but why am I being charged for a service her computer could not perform. She very rudely insisted that the woman did not tell me that and that she was the owner so it didn’t matter what that other woman said. She said that “I knew what I was paying for” and I said I didn’t because if you can’t even give me a usable code and I have to take it somewhere else to pay to have it diagnosed what was the point? She became extremely rude and dismissive and I asked why she was being so rude to me and she said it was because she had already told me that I needed to pay the full amount. I then asked her did her company make it a standard practice to perform work on a car without consent to which she asked if I wanted the bulbs out and I said yes. She told her mechanic to take them out and my co worker asked about the other bulbs. Again, rudely she stated they were in the trash. I asked which bulbs on the car were they and she said “you can look at your receipt.” Mind you she had not given me a receipt. My co worker asked if the bulbs could be retrieved and in nasty tone she pointed at me and said “he can fish them out if he wants em, but my mechanic has work to do.” I am very happy my co worker was there because it helped me remain calm. I decided not to engage with this woman anymore because I had plenty of things to say and none of them were nice. Moral of the story DO NOT USE THIS PLACE! Not only do they have shady business practices but this woman who claims to be the owner is a venomous and disrespectful woman without an ounce customer service skill.
My experience at Harris Auto Repair was excellent and professional. I unfortunately read a negative comment from a Lady who obviously has no idea what she is talking about. The service was excellent and done in a timely manner and not overpriced at all. I take My Family and I take our vehicles there for maintenance and for other issues if they arise. The lady at the front desk was do professional send her smile made my day. I highly recommend Harris Auto Repair.
Harris Auto Repair is a US Car Repair based in Colonial Heights, Virginia. Harris Auto Repair is located at 115 Boulevard, Colonial Heights, VA 23834, USA.
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