I don't know why I even waste my time coming in this store! The yarn selection is a total joke! Not to even mention the horrible customer service! OMG!
Great selection, very slow staff
everytime I come here everyone is so nice and respectful. I love that I can use my military discount (somedays) and the prices are reasonable. I suggest this store for anyone.
It was the shopping experience from hell! But, it always is when you go into this store. Ashely and Joan seem to think they own the store and can pick and choose which customers to be nice and helpful to. Ashely can not count and should not be in the position she is in. And Joan don't check the tapes to find the true facts about a customers visit. First time....I came in and ordered 12 rolls of wire. I returned to the store on truck day. Ashely told me there was no order for me. She was very rude. I was told to return tomorrow because the truck had not been stacked down. Ok. Unhappy about it but I agreed. When I returned to pick up my wire. Ashely told me she didn't have time to find my wire. I would have to wait until the close of business at 9pm. I arrived at 430pm. Second time........I had 30.00 of merchandise to return to the store. Ashely returned the merchandise. Rang up my new merchandise which totaled about 50.00... She then requested I pay her 50.00. It took over 45 minutes of going back and forth. Before she realized she never subtracted the 30.00 from my total. That also was a visit from hell. Third and last time. Of course when I walked through the door there was Ashely.. I started to just turn and walk out. But I have a business and I needed to return the unwanted product. And here we go with Ashely and her ability not count. This time I thought it was elementary. The merchandise was 1.99 x 9 and 4.99 x 3 with 30% coupon given by their corporate office. This time should have been a breeze right? Wrong. She put it in the register . She said it can't be returned because it has been returned already. What?!!!! I had the receipt showing the merchandise. I have bought 100.00 dollars at a time at that store. Sometimes three times a month. Why would I even attempt to steal 30.00....she told me the manager was on the way. So again I had to wait. But not only did the manager show up but so do the police. The police asked for my ID. Checked me out like a criminal. When they found I was not wanted. They started to talk to Ashely and Joan about the situation. Joan said she could do a without receipt return. Which would discount my items even more. Why? It was on the receipt. I thought the first requirement for management was reading and adding? Ashely even stood there while another customer call me names and talked about me and how I needed to be jailed? Why? And who are you? It was. hot mess!!!! After I agreed. Agreed. To take the stuff back to the store in Henrico Va. The police ran out and said the employees ask that I not return to the store. Why? Because Ashey can't count and Joan just put a warm body in the position and not a qualified person. Thank you. That's less money I will spend in your store. And the corporate office should not give coupons before the head employees (Ashely and Joan) agree to it. Because I really think they don't like coupons. Because Joan told me once that the coupons kills the store average.
I planned my trip from NC around the closing of this store only to find that they decided to close an hour early. Very disappointed
Joann Fabrics And Crafts is a US Food place based in Colonial Heights, Virginia. Joann Fabrics And Crafts is located at 60 Southgate Square, Colonial Heights, VA 23834, USA.
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