I had went into the store on July 29, 2017 looking for a bouquet of balloons that I had saw online. Unfortunately the store didn't have the exact bouquet that I wanted but one of the associates (purple hair) was so kind she went above and beyond to help me create the one I saw online. I've been a customer for years and I spend a lot of money in party city but I've never had a experience like I had today!
On top of it I was waiting in line for about 10 minutes with several employees all over the store. The guy that was tending one of the registers definitely saw me standing there but when he was done with the customer before me, he just walked away. I am not sure as to why but it would have been nice to have some communication.
I spent over $80 Had ballons blown up. Had to pay for them. Shopped for additional merchandise that totaled $57. I had coupons for over $60. Combined it was over 60. But they insisted and I could not use my coupon. Very frustrating!
It's where I get all my outfits for work. I love this place.
Terrible customer service, not one smile. I wanted the last "6" neckalace left for my daughter's 6th birthday. The box was broken; the most the manager wanted to offer was 10% off. The box is a nice velvet box that was clearly worth at least 50% of the price they were charging. 10%off blew me away. Definitely disappointed in this place. Expect no smiles and to buy broken items for basically full price.
Horrible customer service. I usually go here to purchase balloons for my children’s birthday only for the selection, each time I’ve gone to this location the staff are not pleasant or friendly and usually wait a long time to check out even when the store is not busy. I will not be shopping here anymore at either location.
Party City is a US Food place based in Colonial Heights, Virginia. Party City is located at 1865 Southpark Blvd, Colonial Heights, VA 23834, USA.
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