The customer service is ratchet.
Arrived to a waiting list, we left our name for a table of three. The hostess informed us it would be a 10-15 minute wait. There were a lot of empty tables, a few employees standing around talking. We were finally seated roughly 15 minutes later, waited another ten minutes before our waitress was over to take our food order. While waiting another 50+ minutes to get our food, we were sat at a very sticky table top. The ceiling vents were dirt filled all around them, looked like they have not been cleaned in a very long time. We left when the wait for our food 1 hour. Although our server was nice we never received our food so we left. It's unacceptable to wait that long. Our food order was not difficult and there wasn't many tables sat.
Will not be coming here EVER again.
Not many people here at all..
Got seated at 1130 ordered two omelets wife and I and it's 1230 and still have not got food yet. Ask for water and no lemons, got 3 lemons in each glass. And the excuses just kept coming.
We had a wait 15-20 wait and someone expecting came in went to the front and then went right to a table. Once seated our waitress didn't seem like she cared about us but I'm a server and I know the feeling. Once our food came out it was delicious! So much better then Denny's (where I currently work) the hash browns were great. The eggs were really good and the pancakes too! I love the bacon! The food was delicious I will definitely come back to IHOP for breakfast before going to Denny's!
So when I first step in, I didn't see a host/hostess. I time my wait, and check my surroundings. I notice an African American woman sitting on the table. I didn't know what she was doing. Then there were a big family waiting for their food. After a minute of waiting, that same African American woman turn out to be the host. It annoys me a little she wasn't at the post all the time, but eh, as long as the mission get done. I've been given a menu and just in a min or less, the waiter came. It was fast. He have taken my order professionally. Of course, it was understandable that I have to wait for my food for the time being since there was a family waiting in front me. Once I got my food, I very much enjoyed it after my work out. The waiter have been checking on me and the other customers. Once I have finished eating, it was the same situation on the beginning, still fast. Overall, it was an enjoyable experience.
Got here at 2:10 and still no food in sight. Place needs a new manager. The thing is...if the food is gonna be late...because of whatever reason just be sure to inform your customers. Clearly common sense is not used at this place and neither is a comb.
Second time coming, waited far to long for us to even get our orders taken and took a long time to get our drinks.
Ihop is a US Restaurant based in Colonial Heights, Virginia. Ihop is located at 338 Southpark Cir d, Colonial Heights, VA 23834, USA.
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